Terms and Conditions

RESERVATIONS-

PLEASE REVIEW ALL DETAILS ON CONFIRMATION. IF SOMETHING IS NOT CORRECT, PLEASE NOTIFY US AS SOON AS POSSIBLE. IT IS YOUR RESPONSIBILITY TO REVIEW THE CONFIRMATIONS FOR ERRORS. UNREPORTED ERRORS CANNOT BE DISPUTED.

ALL RESERVATIONS REQUIRE A PASSENGER(s) CONTACT NUMBER AT THE TIME OF THE PICKUP.

IF YOU DO NOT SEE YOUR VEHICLE/DRIVER AT YOUR DESIGNATED PICK-UP TIME, PLEASE CALL OUR OFFICE AT 203-350-0043.

CHANGES TO A RESERVATION, INCLUDING PICKUP TIMES, MAY NOT BE MADE WITH THE CHAUFFEUR. ALL CHANGES MUST BE MADE DIRECTLY WITH OUR OFFICE. 

For any commendations or complaints you may contact our office at 203-350-0043. 

VIP Transportation offers the highest level of customer service. Our terms and conditions are easy to read and are here for your review. There is no attempt in hiding or disguising any of our terms which we deem reasonable and fair for both the company's security and the client’s satisfaction.

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*24 Hour Cancellation Policy on all standard reservations.

*Excludes Shuttle or Party Buses, multiple hour bookings (more than one hour) - which have a 72 hour cancellation policy. ALL DEPOSITS ARE NON-REFUNDABLE

*Convention and "Major Events" are 30 day cancellations and no refunds within 30 days of the event. ALL DEPOSITS ARE NON-REFUNDABLE

*Changes to same day reservation(s) times and locations for pickups must be made within a 6 hour window, or additional fees may apply. Subject to availability. 

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A- All reservations require a credit card to secure the reservation, excluding accounts setup and held on file. Shuttle Bus and Party/Limousine Bus reservations require payment in full upon reserving.

B-VIP Transportation Reservations require the primary passenger(s) contact number at the time of pickup. This information is considered confidential and will not be shared with anyone with respect your privacy. If you or the passenger(s) cannot locate the chauffeur or driver you/they are instructed to call our offices at 203-350-0043.

C- RATES

1- Airport Rates- All airport arrivals are tracked by chauffeurs and dispatch. The "charges" begin at the "actual" time the airplane touches the runway.

2- Hourly Rates- The charges begin at the scheduled time of pickup. VIP Transportation is not responsible for charges exceeding the minimum hour due to "any" circumstances including passengers not coming out promptly. Additional fees will apply if you exceed the allotted time.

VIP Transportation will not be liable for delays or cancellations caused by: an act of god, public enemy, act of terrorism, authority of law, quarantine, riot, accidents, breakdowns, road closures, re-routing of traffic patterns, delays caused by construction, bad road conditions, storm, unsafe road conditions, traffic accidents or any unforeseen road events or weather conditions beyond its control. It is by no means the intention of VIP Transportation to cause any delays in any reservation. 

D- PURCHASES:

Client Agrees to pay for all purchases of chauffeured transportation services rendered and such other charges. No terms and conditions of any agreement, reservation or order different from the standard terms will become part of any transaction unless specifically approved in a written amendment by VIP Transportation. INVOICES ARE DUE UPON RECEIPT.

E- PAYMENTS:

1- We accept Cash and all Major Credit Cards. All payments are DUE upon completion or after finalization and receipt of the invoice.

2- Debit Cards- we will charge your debit card as a credit card. We are not responsible for any overdrafts or bank charges you may incur due to insufficient funds. To avoid this predicament please inform us of any delays in funds being available.

3- Changes/Updates- All changes to reservations must be in writing and confirmed with VIP Transportation via email. CHANGES MAY NOT BE MADE WITH CHAUFFEURS AND WILL NOT BE HONORED. YOU MUST CALL VIP Transportation DIRECTLY TO MAKE ANY CHANGES OR ADJUSTMENTS.

4- No Shows- we provide the highest level of customer service. The booking contact or the passenger(s) will be charged the full rate of reservation if there is a "NO SHOW." You must call our office if you do not locate your chauffeur at 203-350-0043.

5- Rates- All reservations are a minimum of one hour.

6- Overtime- at the completion of the first hour, overtime will apply in half hour increments until the reservation is completed.

7- Credit Card Clients- charges to your credit card will be due immediately for any services rendered.

8- Cancellation Policy is 24 Hours but excludes multiple hour bookings. 

F- RESTRICTIONS:

1- Property- Chauffeurs and drivers make a reasonable search and review of the vehicle after a reservation is completed. We are not responsible for any personal items left in the vehicle.

2- Damages-The client/passenger(s) assume full financial liability for any damage to the limousine caused during the duration of the reservation by any members of their party. There is No Smoking in the vehicle.

3- Prohibited Acts- Any use of illegal substances or actions forbidden by LAW is strictly prohibited.

4- Vehicles cannot be loaded beyond seating capacity. 

G- Disclaimer- Non Discrimination and Special Needs:

1- VIP Transportation will not refuse service to anyone based on race, creed, sex, or national origin. The ADA prohibits discrimination on the basis of disability in employment, public entities, public accommodations, transportation, telecommunications, and recreation. If you require special transportation services, or assistance, please let our staff know preferably in written form, prior to being reserved or transported. 

H- Objectionable Persons:

The driver of the vehicle will have the right to refuse to transport any person (s) or passenger (s) that is (are) intoxicated, unruly, or believed to be under the influence of any controlled substance. 

I- Delays/Breakdowns/Interruptions/Extensions:

VIP Transportation will not be liable for the delays or cancellations caused by the act of god, public enemy, act of terrorism, authority of law, quarantine, riot, strikes, accidents, breakdowns, bad road conditions, storm or weather conditions beyond its control. All vehicles subject to availability. In the event of an unexpected delay, breakdown, unexpected extension from previous passengers, or other unavoidable or intended interruption,VIP Transportation will make sure that you are served transportation adequately. VIP Transportation will dispatch a vehicle equal to or better than the original vehicle reserved through our fleet or an affiliate. The vehicle colors and interiors may vary, but will accommodate the requested passenger count at equal to or better than quality. 

J- Animals of any kind are not permitted unless they are “service/guide dogs” assisting handicap passengers with documentation of such.

K- Exceptional Conditions:

VIP Transportation is not liable in the event of mechanical breakdown while on charter and will only be responsible for making up lost time at a mutually agreed date. VIP Transportation is not responsible for delays or the termination caused by unsafe road conditions, traffic accidents or unforeseen road events. VIP Transportation is not responsible for any damages to personal property or items/articles left in vehicle.